Privacy Policy

ServQore LLC ("ServQore," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit servqore.com, interact with our services, receive outreach from us, or become a customer.

This policy is designed to comply with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and similar US state privacy laws.

1. Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information (CCPA categories in parentheses):

We do not knowingly collect sensitive personal information (SSN, precise geolocation, health data, etc.) or information from children under 16.

2. Sources of Personal Information

• Directly from you: When you fill out forms, complete checkout, contact us, or use our chat widget.
• Publicly available sources: Google Maps / Google Business Profile data used to create proactive website previews.
• Automatically: Cookies, analytics tools, and server logs when you visit our website.
• Third-party service providers: Email delivery confirmations, payment processing, and enrichment tools.

3. Business and Commercial Purposes

We use personal information to:

• Provide, operate, and improve our website design and hosting services
• Generate proactive website previews and outreach communications
• Process payments and manage subscriptions
• Respond to inquiries and provide customer support
• Analyze site traffic and measure marketing campaign performance
• Detect fraud, enforce our terms, and comply with legal obligations

4. Categories Sold or Shared

We do not sell personal information for monetary consideration. However, when we use analytics and advertising tools (Google Analytics, PostHog, Meta Pixel, Google Ads), certain data may be shared with those partners for cross-context behavioral advertising, which qualifies as "sharing" under CPRA.

Categories shared: Identifiers (A), Internet activity (F), and Inferences (K).

You may opt out at any time via our Your Privacy Choices page, by enabling Global Privacy Control in your browser, or by emailing [email protected].

5. Categories Disclosed for Business Purposes

We disclose personal information to the following categories of recipients for business purposes:

6. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

• Right to Know: Request what personal information we collect, use, disclose, and share.
• Right to Delete: Request deletion of personal information we hold about you, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: Opt out of the sharing of your data for cross-context behavioral advertising.
• Right to Limit Use of Sensitive PI: We do not use sensitive personal information beyond permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

How to Exercise Your Rights

1. Visit our Your Privacy Choices page to manage cookie preferences and opt out of sharing.
2. Use our automated request endpoints (email or phone OTP verification):
   • Access / Know: POST https://links.servqore.com/api/privacy/access-request
   • Delete: POST https://links.servqore.com/api/privacy/delete-request
   Send JSON with {"email":"[email protected]"} or {"phone":"5551234567"} to receive a verification code, then resubmit with {"email":"…","code":"123456"}.
3. Or email [email protected] with your request. Include enough information for us to verify your identity (name, email, or phone associated with your account).
4. We will respond within 45 days. If we need more time, we will notify you (up to 90 days total).

Authorized Agents

You may designate an authorized agent to submit a request on your behalf. The agent must provide proof of authorization and we may require you to verify your identity directly.

7. Global Privacy Control (GPC)

We honor the Global Privacy Control (GPC) browser signal as a valid opt-out of the sale or sharing of personal information. When GPC is detected, analytics and marketing cookies are automatically disabled.

8. Proactive Outreach

Our business model includes identifying local businesses that may benefit from a website and sending proactive outreach. We use publicly available information (such as Google Maps data) to create initial website previews. All outreach emails include an unsubscribe link. If you receive an email from us, you may opt out at any time.

9. Cookies and Tracking Technologies

We use cookies and similar technologies as described in our Cookie Policy. You can manage preferences via the cookie banner or our Privacy Choices page.

10. AI Chatbot and Voice Agent Data

When you use ServQore AI features (on servqore.com or on your customer website/phone line), we process conversation data as follows:

• What we collect: Message text, session metadata (IP address, user agent, timestamps), lead information submitted through the assistant, and — for voice — call audio recordings and transcripts when enabled.
• Who it is about: Visitors to your website, callers to your AI phone line, and you (as the business configuring the assistant).
• How we use it: To operate the assistant, deliver leads to you, detect abuse, improve safety filters, and — with your consent in intake forms — review conversations during onboarding and tuning periods.
• AI processing: Conversation content may be sent to third-party AI providers (e.g., Google Gemini for text; Vapi and related voice providers for telephony) solely to generate responses. We contractually require providers to process data for service delivery, not for their own unrelated advertising.
• Accuracy disclaimer: AI responses may be wrong. Do not rely on stored transcripts as legal proof of a binding commitment unless reviewed by a human. See our Terms of Service Section 5.
• Your obligations as a customer: If you enable AI on your site, you are responsible for informing your end users that they are interacting with AI and (for voice) recorded systems, consistent with applicable law and your ServQore intake configuration.

11. Data Retention

• Lead data (never contacted): Purged after 12 months if we never contacted you and have no SMS consent.
• Lead data (contacted): Retained for up to 24 months unless deleted earlier upon request.
• Customer data: Retained for the duration of the subscription plus 12 months.
• Chat sessions (servqore.com care chat): IP and device metadata scrubbed after 90 days; message content retained per customer subscription terms.
• Customer-site AI chatbot sessions: Conversation logs retained for at least 90 days for review and incident investigation; deleted per your intake retention settings or upon account cancellation.
• Voice call recordings: Retained per your voice intake selection (default 90 days), then automatically deleted. Transcripts may be retained up to 24 months for billing audit and operational analytics unless you opt out in intake.
• SMS send logs: Retained for up to 5 years (legal compliance).
• Email send logs: Retained for up to 12 months.
• OTP verification codes: Retained for up to 24 hours.

12. Financial Incentives

We do not offer financial incentives in exchange for the collection, sale, or sharing of personal information.

13. Children Under 16

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes may also be communicated via email or a site notice.

15. Contact Us

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Mail: ServQore LLC, 8735 Dunwoody Place STE N, Atlanta, GA 30350, USA