Terms of Service
Welcome to ServQore. These Terms of Service ("Terms") are a legal agreement between you and ServQore LLC, a Georgia limited liability company ("ServQore," "we," "our," or "us"). By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.
1. Description of Service
ServQore LLC provides proactive website design and hosting services for local businesses. We utilize automated tools to generate design drafts based on publicly available business information. Our service includes the presentation of these drafts, video demonstrations, and the final deployment of chosen variants upon payment.
2. Intellectual Property
- Our IP: All templates, design logic, automation scripts, and branding elements remain the exclusive property of ServQore LLC.
- Your Site: Upon payment of the one-time setup fee and commencement of your recurring subscription, you are granted ownership of the specific website code and assets generated for your business, subject to third-party licenses (e.g., fonts, icons).
- Feedback: Any feedback or suggestions provided to us may be used without compensation to you.
3. Payments, Subscriptions, and Refunds
ServQore LLC plans include a one-time setup fee (disclosed at checkout) plus a recurring subscription billed monthly or annually. Stripe Checkout shows the exact setup fee and recurring charge before you pay. Subscriptions renew automatically until you cancel via the customer billing portal.
AUTORENEWAL NOTICE: Your subscription will automatically renew at the end of each billing period (monthly or annual, as selected at checkout) at the then-current rate unless you cancel before the renewal date. You will be charged on each renewal date using the payment method on file. To cancel and avoid future charges, you must cancel through the Stripe customer billing portal or by contacting [email protected] before your next renewal date. Cancellation takes effect at the end of the current paid billing period; you will retain access until that date. No partial refunds are issued for unused time in a billing period unless required by law.
Your website deployment begins after checkout is complete.
3.1 30-Day Money-Back Guarantee
If you are not satisfied within thirty (30) days of checkout, contact [email protected] to request a refund. We will refund your one-time setup fee and your first month's membership fee in full. No questions asked.
This guarantee applies once per business account. It does not apply to add-on services purchased separately unless stated at purchase.
3.2 Domain Fees and Refund Ownership
Domain registration, transfer, and premium surcharge fees are non-refundable once paid to the domain registrar or registry. These charges are passed through at cost and cannot be recovered if you request a refund under Section 3.1.
If you claim a refund under the 30-day guarantee, ServQore retains ownership of any domain we registered on your behalf unless we agree otherwise in writing. Your site will be taken offline and preview/speculative copies removed as part of the refund.
After the 30-day guarantee period, you may cancel with thirty (30) days written notice. We provide a full export of your site files within forty-eight (48) hours and will transfer your domain to you at cost upon cancellation outside the guarantee refund path.
Annual plans may include additional review terms disclosed at checkout. Contact [email protected] for billing questions.
4. Website Customization and Content Updates
Each plan includes design customization and ongoing content updates as described at checkout and below. Plan limits are per active subscription.
4.1 Launch Customization
A customization round means one consolidated set of feedback you submit together; we implement it in a single pass and return the site for your review.
- Starter: one (1) customization round after blueprint selection.
- Growth and Pro: unlimited customization rounds during the launch period — thirty (30) days from checkout completion or until your site is approved for go-live, whichever is earlier.
Launch customization covers adjustments to layout, colors, typography, and on-page copy within your selected blueprint. It does not include new page types, a full rebrand, custom functionality, or features not listed in your plan.
4.2 Ongoing Content Updates
After go-live, plan limits apply to content updates — changes to text, images, hours, contact information, services, or similar updates within your site's existing structure:
- Starter: not included after launch, except critical corrections (for example, a wrong phone number or address).
- Growth: up to two (2) content updates per calendar month.
- Pro: up to four (4) content updates per calendar month, with a target turnaround of forty-eight (48) hours for standard requests.
Unused updates do not roll over. Additional updates may be purchased at our then-current rates or queued for the next billing period.
4.3 Fair Use
We may decline or defer requests that are abusive, duplicative, outside your plan scope, require more than two (2) hours of work per request, or would materially rebuild the site. We will notify you before any billable work begins.
5. Use of Service
You agree not to use our services for any unlawful purpose or to infringe upon the rights of others. You are responsible for ensuring that all business information you provide is accurate and that you have the right to use any branding or content you request we include.
6. AI-Powered Features (Chatbot & Voice Agent)
Depending on your plan, ServQore LLC may provide AI-powered chatbot and/or AI voice agent features that interact with your customers on your behalf. These features use large language models and related technologies (including third-party providers such as Google Gemini and, for voice, Vapi and Twilio). AI can make mistakes. Outputs may be inaccurate, incomplete, outdated, or inappropriate even when configured with your business information.
6.1 No Guarantee of Accuracy
ServQore LLC does not warrant that AI responses will be correct, complete, current, or suitable for any particular purpose. You are responsible for reviewing AI configuration (intake forms, FAQs, pricing rules, escalation policies) and for keeping that information accurate and up to date. You agree to complete ServQore's onboarding intake and sign-off process before go-live when AI features are enabled.
6.2 Mandatory Disclosures to End Users
When AI features are enabled on your site or phone line, ServQore LLC will disclose to visitors and callers that they are interacting with an AI assistant, that responses may contain errors, and (for voice) that calls may be recorded, as described in your intake forms and applicable law. You agree not to request removal of these disclosures or to configure the assistant to impersonate a specific human employee without written approval from ServQore LLC.
6.3 Your Responsibilities
- Provide accurate business information and update ServQore LLC promptly when hours, services, pricing, or policies change.
- Review conversations and calls during the initial launch period and on an ongoing basis as needed.
- Report harmful or material AI errors to [email protected] promptly.
- Handle customer recovery (apologies, refunds, scheduling corrections) at your discretion when a customer relied on incorrect AI information — the assistant speaks on behalf of your business.
- Comply with laws applicable to your industry (e.g., recording consent, HIPAA, PCI) and notify ServQore LLC before enabling AI if special obligations apply.
6.4 Prohibited Uses of AI Features
You may not use ServQore AI features to provide medical, legal, financial, or tax advice; to collect payment card or government ID numbers through the assistant; to make binding refund, liability, or warranty commitments without human approval; to conduct unlawful outbound telemarketing; or to misrepresent the assistant as a human. ServQore LLC may suspend AI features immediately if we detect abuse, regulatory risk, or configuration that endangers callers or visitors.
6.5 Third-Party AI Providers
AI features depend on third-party infrastructure. Outages, latency, or policy changes at those providers may affect availability. ServQore LLC will use commercially reasonable failover (e.g., voicemail for voice) but does not guarantee uninterrupted AI operation.
6.6 Visitors and Callers
If you enable AI on your customer-facing website or phone number, you are responsible for informing your customers that they may interact with AI and recorded systems, consistent with your intake configuration and our Privacy Policy. ServQore LLC processes conversation data as described in the Privacy Policy on your behalf as a service provider.
7. Service Availability
We strive to keep our services available, but we do not guarantee any specific uptime, response time, or service level unless expressly agreed in a separate written order form signed by ServQore LLC. Scheduled maintenance, third-party outages (including Cloudflare, Supabase, Stripe, Google, Vapi, and Twilio), and force majeure events may cause temporary interruptions. No SLA credits or refunds apply unless explicitly stated in a separate agreement.
8. Indemnification
You agree to defend, indemnify, and hold harmless ServQore LLC and its members, managers, officers, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of our services, including AI features, in violation of these Terms or applicable law;
- Disputes between you and your end users, customers, or callers (including claims arising from AI-generated responses on your behalf);
- Business information, content, branding, or materials you provide to us that infringe third-party rights or are inaccurate;
- Your failure to comply with industry-specific regulations (including recording consent, telemarketing rules, HIPAA, PCI, or similar obligations); or
- Your negligence or willful misconduct.
We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense.
9. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DO NOT GUARANTEE THAT YOUR WEBSITE WILL INCREASE SALES, IMPROVE SEARCH RANKINGS, OR BE COMPLETELY FREE FROM ERRORS OR DOWNTIME. WE SPECIFICALLY DO NOT WARRANT THE ACCURACY, RELIABILITY, OR FITNESS OF AI-GENERATED RESPONSES. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVQORE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OUR SERVICES, INCLUDING DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT (SUCH AS LOST REVENUE, CUSTOMER DISPUTES, MISSED APPOINTMENTS, OR REPUTATIONAL HARM), EVEN IF SERVQORE LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE SIX MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). For claims specifically arising from AI chatbot or voice agent features, our aggregate liability shall not exceed the portion of fees you paid to us for those features in the six months preceding the claim.
11. Governing Law
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles. Subject to Section 12 (Dispute Resolution), any dispute not subject to arbitration shall be resolved exclusively in the state or federal courts located in DeKalb County, Georgia, and you consent to personal jurisdiction in those courts.
12. Dispute Resolution; Binding Arbitration; Class Action Waiver
Please read this section carefully — it affects your legal rights.
12.1 Informal Resolution
Before initiating arbitration or litigation, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
12.2 Binding Arbitration
Except for disputes seeking injunctive relief (Section 12.4) or small claims court matters, any dispute arising out of or relating to these Terms or our services shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in DeKalb County, Georgia (or remotely by mutual agreement). The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
12.3 Class Action Waiver
YOU AND SERVQORE LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.
12.4 Injunctive Relief
Either party may seek injunctive or other equitable relief in the courts of DeKalb County, Georgia to prevent unauthorized use or disclosure of intellectual property or confidential information, without first submitting to arbitration.
12.5 Opt-Out
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, Section 11 (Governing Law) applies to any litigation.
13. DMCA Copyright Policy
ServQore LLC respects intellectual property rights. If you believe content hosted on our platform infringes your copyright, please send a DMCA notice to our designated agent:
- Agent: DMCA Agent, ServQore LLC
- Email: [email protected]
- Mail: 8735 Dunwoody Place STE N, Atlanta, GA 30350, USA
Your notice must include: (1) identification of the copyrighted work; (2) identification of the infringing material and its location; (3) your contact information; (4) a statement of good-faith belief that use is unauthorized; (5) a statement under penalty of perjury that your notice is accurate and you are authorized to act; and (6) your physical or electronic signature. We may remove or disable access to allegedly infringing material and terminate repeat infringers' accounts.
14. Force Majeure
ServQore LLC shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, cyberattacks, power outages, or failures of third-party service providers (including Cloudflare, Supabase, Stripe, Google, Vapi, Twilio, Resend, and ElevenLabs).
15. Privacy
Your use of our services is also governed by our Privacy Policy and Cookie Policy. You may manage your privacy preferences at any time via our Your Privacy Choices page.
16. Severability; Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ServQore LLC regarding our services and supersede all prior agreements or understandings.
17. Contact Information
If you have any questions about these Terms, please contact us at:
- Email: [email protected]
- Mail: ServQore LLC, 8735 Dunwoody Place STE N, Atlanta, GA 30350, USA