Acceptable Use Policy

1. Scope

This Acceptable Use Policy ("AUP") sets permitted and prohibited conduct for the ServQore marketing website, customer-hosted sites (including preview URLs on preview.servqore.com), platform APIs, and optional AI chat or voice capabilities. It also governs transactional messages ServQore sends for billing, authentication, and account administration. Defined terms match the Terms of Service. A breach of this AUP may lead to removal of content, throttling, feature disablement, suspension, termination, or referral to law enforcement or upstream providers as permitted by the Terms.

2. Illegal, Harmful, or Abusive Use

The Service may not be used to:

• Break applicable law, regulation, court order, or binding industry requirement
• Infringe intellectual property, privacy, publicity, or contractual rights of any third party
• Stalk, threaten, bully, exploit, or otherwise harm individuals
• Distribute viruses, ransomware, or other malicious code
• Misrepresent your identity, affiliation, licenses, insurance coverage, service territory, or pricing
• Harvest personal data without adequate notice and a lawful basis

3. Communications Abuse

Telephony, SMS, email, and AI-mediated messaging must not be used for:

• Unsolicited bulk marketing or telemarketing lacking required consent
• Continued contact after a STOP, unsubscribe, or do-not-call request
• Caller ID or header manipulation intended to mislead recipients
• Replacement of emergency (911) or other life-safety communications
• Content classes barred by carriers, mailbox providers, or payment processors

See the Communications Policy for additional messaging obligations.

4. Security Restrictions

Except with ServQore's prior written approval, you may not:

• Conduct vulnerability scans or penetration tests against production systems
• Circumvent authentication, multi-tenant isolation, quotas, or billing controls
• Access another customer's account, site files, recordings, or message history
• Disrupt Service availability through excessive automated requests or network attacks
• Reverse engineer compiled components of the Service where contract and law allow such a restriction

5. Sensitive Data Restrictions

Without a separate written agreement with ServQore, do not collect or store through the Service:

• Protected health information regulated by HIPAA
• Primary account numbers or security codes for payment cards
• Government-issued identifiers except where strictly necessary and adequately secured
• Personal data from children subject to COPPA or similar laws without compliant parental consent
• Special-category or highly sensitive data unrelated to operating your trade business online

6. AI Misuse

AI capabilities must not be used to:

• Conceal the automated nature of an interaction where disclosure is legally required
• Execute phishing, fraud, or impersonation schemes
• Issue professional advice in regulated fields (medical, legal, tax, financial) as if licensed
• Commit your business to pricing, refunds, or warranties without human review
• Produce defamatory, discriminatory, or rights-infringing material

Operational requirements for AI appear in the AI Terms.

7. Website Content and Hosting

Hosted pages must not include:

• Material that violates copyright, trademark, or trade-secret rights
• Adult, illegal gambling, weapons, or other categories prohibited by Cloudflare or our hosting stack
• Deceptive use of unpaid speculative previews as your official live site after declining ServQore service
• Credential harvesting or phishing directed at visitors

8. Enforcement

ServQore may review activity logs and user reports to detect violations. Remedies include content takedown, feature suspension, account closure, evidence preservation, and notification to carriers or authorities. We may require corrected consent files, messaging templates, or AI configuration before reinstating access following a serious or repeated violation.

Related documents: Legal Center, Terms of Service.