AI Terms

1. Scope

These AI Terms govern your access to and use of ServQore functionality that relies on automated or machine-assisted processing, including large language models, speech-to-text, text-to-speech, summarization, and generated responses (collectively, "AI Features"). Depending on your subscription and intake settings, AI Features may power QoreAI on servqore.com, the embedded assistant on your hosted website, inbound call handling on your business line, and storage of transcripts or conversation logs tied to those tools.

These AI Terms are incorporated into and read together with the Terms of Service (Section 6). Where both apply to the same activity, you must satisfy the requirements of each document.

2. Human Review Required

Generated content and automated responses can be wrong, incomplete, stale, biased, or unsuitable for a given situation. Before you act on AI output, publish it, send it to a customer, quote a price, schedule work, or enter into any obligation, a qualified person at your business should verify it. AI Features are decision-support tools only. They are not a substitute for licensed professionals, emergency services, management sign-off, or advice from your own counsel or accountant.

3. Customer Control and Responsibility

You decide what information the Service uses to configure AI Features, including intake questionnaires, service lists, business hours, escalation rules, and whether voice is enabled. You remain accountable for how AI Features present your business to the public. In particular, you must:

• Supply truthful, current business information and update intake settings when your operations change
• Test chat and voice behavior before directing paid traffic or live call volume to the Service
• Give site visitors and callers a reasonable path to reach a live representative when automation cannot help
• Post and honor any disclosures or consents required for AI interaction, call recording, or data collection in your jurisdiction
• Refrain from presenting automated responses as a named staff member without ServQore's prior written consent
• Confirm you have a lawful basis to submit Customer Data into AI Features under your privacy program and our Data Processing Addendum

4. AI Voice Agents

When voice automation is activated, callers may interact with a synthetic agent that answers, qualifies, or routes calls according to your configuration. Telephony and AI voice rules vary by state and federal law. Prior to production use, you should obtain advice on TCPA, telemarketing, caller ID, recording consent, and synthetic-voice disclosure requirements that apply to your market.

You agree to: (a) identify your business accurately on outbound and inbound calls; (b) exclude 911, medical triage, and other life-safety routing from automated flows; (c) maintain voicemail or human callback for escalations; and (d) complete ServQore's intake review and written go-live approval before voice features are enabled for live traffic.

5. Prohibited AI Uses

The following uses of AI Features are prohibited:

• Fraud, phishing, social engineering, or impersonation of any person or entity
• Harassment, hate speech, or unlawful discrimination in generated or sent content
• Representing automated replies as licensed medical, legal, tax, or financial advice
• Capturing full payment card numbers, CVV codes, or government ID numbers through chat or voice flows
• Issuing binding warranties, refunds, price guarantees, or contract terms without human authorization
• Outbound calling or texting campaigns that violate the Communications Policy, applicable telemarketing law, or the Acceptable Use Policy

6. AI Data Processing

To operate AI Features, ServQore may transmit prompts, form data, chat transcripts, call audio, and related metadata to subprocessors identified at subprocessors.html. Text assistance on customer sites is typically processed through Google Gemini; voice workflows may involve Vapi, Twilio, ElevenLabs, or other telephony partners listed on that page. Retention of conversation and call data follows the Data Retention Policy and the choices you make during intake. Processing is further described in the Privacy Policy and Data Processing Addendum, and is subject to each provider's acceptable-use and privacy terms.

7. Output and Rights

Subject to the Terms of Service, these AI Terms, intellectual property law, and third-party provider restrictions, ServQore grants you the right to use output produced for your account in connection with your ordinary business operations. Similar or identical output may be produced for other users. You bear sole responsibility for determining whether any output is accurate, non-infringing, and permitted for your intended audience or channel.

8. No AI Warranty

AI FEATURES AND ALL OUTPUT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVQORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING AI FEATURES AND OUTPUT, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND COMPLIANCE WITH LAWS APPLICABLE TO YOUR USE CASE. YOU ASSUME THE RISK OF RELYING ON AUTOMATED OUTPUT AND SHOULD IMPLEMENT TESTING, MONITORING, AND HUMAN OVERSIGHT APPROPRIATE TO YOUR BUSINESS.

9. Suspension

ServQore may disable or limit AI Features without prior notice where we reasonably believe misuse, carrier complaints, regulatory exposure, or unsafe configuration threatens visitors, callers, or the platform. Where technically feasible, we may redirect voice traffic to voicemail or disable chat widgets while an issue is remediated. Except as expressly stated in a separate written agreement, ServQore does not commit to continuous availability of any AI Feature.

Related documents: Legal Center, Terms of Service (Section 6).