Refund Policy
1. Scope
This Refund Policy explains when and how ServQore LLC ("we," "us," "our") issues refunds for amounts paid to us by our customers ("you," "your"). It applies to:
- One-time setup fees disclosed at checkout
- Monthly and annual subscription fees for website hosting and related services
- Domain registration, transfer, and premium domain surcharges passed through at cost
- Optional add-on services purchased separately, if stated at purchase
It does not cover payments that your customers make to you directly. Those transactions are outside ServQore's control. Subscription billing details are described in our Payments Addendum and Terms of Service.
2. 30-Day Money-Back Guarantee
If you are not satisfied within thirty (30) days of checkout, contact [email protected] to request a refund. We will refund your one-time setup fee and your subscription fees paid at checkout in full, without requiring additional explanation.
- Monthly plans: subscription fees means the first month's membership fee.
- Annual plans: subscription fees means the full annual prepayment you made at checkout (not just one month).
This guarantee applies once per business account. It does not apply to add-on services purchased separately unless stated at purchase.
If you claim a refund under this guarantee, your site will be taken offline and preview copies removed. If we registered a domain on your behalf, we will transfer it to you at registrar cost upon your written request during the refund process, or retain management only if you decline transfer in writing. Domain registration, transfer, and premium surcharge fees paid to the registrar remain non-refundable.
3. Subscription Refunds After the Guarantee Period
Subscriptions renew automatically each month or year on the anniversary of your sign-up date. You may cancel at any time through the Stripe customer billing portal or by contacting [email protected].
- Monthly plans: Cancellation takes effect at the end of the current billing period. We do not refund the unused portion of the current month unless required by law.
- Annual plans: Annual subscriptions are generally non-refundable after the 30-day guarantee period, but the plan remains active until the end of the prepaid year unless otherwise required by law.
- Plan downgrades: Take effect at the start of the next billing period; no proration refund.
If you believe you were charged in error (for example, a duplicate charge or a charge after cancellation), email [email protected] within 60 days of the charge with your invoice details and we will investigate.
4. Domain Fees
Domain registration, transfer, and premium surcharge fees are non-refundable once paid to the domain registrar or registry. These charges are passed through at cost and cannot be recovered if you request a refund under Section 2.
After the guarantee period, you may cancel with thirty (30) days written notice. We provide a full export of your site files within forty-eight (48) hours and will transfer your domain to you at cost upon cancellation outside the guarantee refund path.
5. How to Request a Refund
Send an email to [email protected] with:
- Your business name and account email
- The invoice number or charge date you are disputing
- The amount you are requesting back
- A short description of why you believe a refund is owed
We respond to refund requests within 5 business days. Approved refunds are issued to the original payment method and typically appear on your statement within 5 to 10 business days, depending on your bank.
6. Fraudulent or Abusive Use
ServQore reserves the right to deny refund requests where, in our reasonable judgment, the account has been used in violation of our Terms of Service or Acceptable Use Policy, the refund is requested after substantial use of paid services, or the request is part of a pattern of repeat refund or chargeback abuse.
7. Contact
- Refund requests: [email protected]
- Legal questions: [email protected]
- Mail: ServQore LLC, Atlanta, GA, USA
Related documents: Legal Center, Terms of Service.